Automotive Services
Service advisor
For Service advisor in Automotive Services, customers call for “status” between shop updates. ClientBoards gives them a read-only look at the job without pulling you off the floor for every 30-second check-in.
Shorter “phone tax” for techs and advisors
- Note phase changes once when a vehicle moves bays; the public board reflects it to the client.
- Tie part delays and work orders to visible milestones, not repeated explanations in voicemail.
- Handle photo proof and line-item asks through requests instead of a dozen SMS back-and-forth sessions.
A shop story the customer can follow
- They can see a believable, plain-language line through diagnosis, work, and QC—without a dealer portal they’ll never use.
- They know if you are waiting on them for approval, parts, or a drop-off, before they call to ask which one it is.
- A permanent link to refresh instead of a new text thread every time they switch phones.
Milestones that match a repair arc
Use labels that make sense in the bay: check-in, diagnosis, parts, in progress, quality check, pick-up—each with room for a photo and note.
Status without another line at the front desk
The board answers 80% of the ‘where is my car?’ questions before the phone rings.
Trust on higher-ticket work
Show progress on performance or body work the same way, so the story of the work is visible, not just the invoice line items.